Frequently Asked Questions
MY ACCOUNT & MY ORDER
1. HOW DO I PLACE MY ORDER ?
- Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
- Once you’re done, click the ‘Add To Cart’ button
- After you have added all the products, click on the cart icon on the top right. You
can either choose to continue shopping or confirm the order and click ‘Checkout’
- From there, you can either login to your existing IDOFINE account or simply
continue as a ‘New User’ and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and
select the desired payment method to confirm your order by clicking ‘Place
2. HOW WILL I KNOW THAT MY ORDER IS PLACED SUCCESSFULLY
- Once you successfully place your order, you will receive a confirmation email with
details of your order and your order ID.
- You’ll receive another email once your order is shipped out. All you have to do
then is, sit back, relax, and wait for your awesome product(s) to arrive!
3. HOW DO I RECEIVE MY ORDER?
- We have tied up with several reputed courier companies, so your orders will be
delivered right to your doorstep within 5-12 business days depending on where
- All orders come in fully sealed packages to make sure that all your goods reach
you in perfect condition.
4. I TRIED PLACING MY ORDER USING MY DEBIT CARD/ CREDIT
CARD/ NET BANKING. THE ORDER WAS NOT SUCCESSFUL BUT
MY MONEY GOT DEDUCTED. WHAT’S HAPPENING
- As a first step, kindly check your bank account to ensure if your account has been
debited. If your account has been debited after a payment failure, it is normally
rolled back by banks within 10 business days.
- For any other assistance/issues you can write to us
at email@example.com or call us on our helpline, and we’ll help sort things
5. HOW SHOULD I CHECK THE STATUS OF MY ORDER?
- To find out when your order is arriving, you need to first log in to your account.
Click on the icon to the left of the cart (located on the top right corner) and enter
- Click on Orders to see the status of your current order (as well as your order
history). You can also simply click on ‘Track Order’ on the top right, type in your
order ID, and check your order status.
- After your order has been successfully placed, you will immediately receive a
confirmation and order details via email and SMS. Once your products have been
shipped, you will be notified again via email and SMS.
- In case there is any unusual event or complication that leads to a delay in
shipping your order, you will immediately receive an update from our end- with
reasons and the revised shipping and delivery timelines.
- If there are any other issues/ delays that come up, or you need the order to be
delivered urgently, write to us at firstname.lastname@example.org we will see what we
can do to help.
1. IS IT SAFE TO SHOP ONLINE IF I MAKE PAYMENT USING NET
BANKING, DEBIT CARD, OR CREDIT CARD?
- All Credit Card, Debit Card, and Net Banking transactions are processed over a
secure encrypted connection. Rest assured, your money is safe.
2. WHY AM I NOT GETTING ANY COD OPTION ON THE PAYMENT
- If the COD option is not showing, it’s because this facility is unavailable for your
postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you
can get the products delivered to an alternate address (where COD is available)
3. ARE THERE ANY HIDDEN CHARGES?
- There are absolutely NO hidden charges for any of our products- what you see is
what you pay. alternate address (where COD is available)
4. WHAT SHOULD I DO IF MY PAYMENT FAILS?
- In case there is a failure in payment, please retry and keep the following things in
- Please confirm if the information you’ve provided is correct i.e. account details,
billing address, and password (for Net Banking); and that your internet
connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled
back to your bank account within 10 business days. For any further clarification,
you can email us at email@example.com.
SHIPPING AND TRACKING
1. HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
- Orders in India, once shipped, are typically delivered in 7-8 business days in
metros, and 10-12 business days for the rest of India. Delivery time may vary
depending upon the shipping address and other factors (public holidays, extreme
weather conditions, etc.).
- Please Note: Due to the ongoing pandemic, our courier partners are working with
limited staff. Delivery of your orders may be delayed by up to 15 days.
2. WHEN WILL MY PRODUCTS ON PRE-ORDER BE SHIPPED?
- We ship pre-order products on the date given in the product description, as far as
possible. However, there may be a slight delay in shipping in case of an unforeseen
surge in demand or any similar issue. Rest assured, our customer experience team
will keep you updated on the status of your order.
3. ARE THERE ANY ADDITIONAL SHIPPING CHARGES?
- IDOFINE provides FREE shipping for all the orders.
4. HOW DO I TRACK MY ORDER?
- You can track your order once it has been dispatched from our warehouse. An email
and SMS will be sent with a link. You can also track it from your account on the
website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track
Order’ for the respective Order ID
5. WHAT IF MY ORDER IS UNDELIVERED?
- For prepaid orders, if our courier partners are unable to deliver the product and they
send it back to us, we will initiate reshipping for the product.
1. HOW DO I CANCEL MY ORDER?
- If you want to edit your order we will not be able to change anything once
shipped. For changes in the order before it has been shipped, please call us
directly on the number and we will see if we can work it out for you.
- COD Orders that have not been shipped can be cancelled by contacting our
- For prepaid orders cancellation is not available.
1. DO YOU TAKE BULK ORDERS/ CUSTOMISE PRODUCTS?
- Yes, we absolutely do. You can email us with your order and design details at firstname.lastname@example.org We’ll also try and work out a discount for you, depending on the quantity of your order.
2. WILL I AUTOMATICALLY RECEIVE MARKETING EMAILS FROM YOU
- You will automatically get subscribed to our marketing emails and SMS’s after
registering with us. In case you do not want to receive these, you can click on the
unsubscribe link in the email.
3. WHAT TO DO IF I FORGOT MY PASSWORD?
- You can click on the ‘Forgot Password’ option when logging in, and the password reset
link will be sent to you via email.
4. I WANT TO PLACE AN ORDER BUT I DON’T WANT ANY PRICE TAG OR
INVOICE ATTACHED AS IT IS A GIFT FOR SOMEONE. IS IT POSSIBLE?
- We have to leave the tags intact in case the person you’re gifting faces any
issues and would like to return the product.
- It is not possible to detach the invoices and tags but if you call us immediately
after placing the order, our team can help you out.
- If you want to add a note to the gift, please email the note to us
at email@example.com and immediately call us on our number so that we
can add it before the order is shipped. Please note that the character limit for the
note is 250 characters.
5. IS THERE ANY OPTION TO TRY THE PRODUCT BEFORE BUYING IT?
- We only sell online so there is no try-and-buy option available. However, in order to
make sure you in pick the right size, we have a size chart with measurements on our
product pages. For any queries, please write to us at firstname.lastname@example.org.
6. I WISH TO ADD FEW MORE PRODUCTS IN MY ORDER. WILL IT BE
- Once you have confirmed the order and we have accepted it, you cannot add any more
products to your order. You will have to place a fresh order for the other products.
7. THE PRODUCT I WANT TO RETURN WAS BOUGHT ON DISCOUNT.
WILL I GET REFUNDED THE FULL AMOUNT?
- No. You will only receive the exact amount paid for the product.
8. IN CASE I RETURN THE PRODUCTS, WILL THE
COD/SHIPPING/GIFTING CHARGES BE CREDITED BACK?
- No. These are one time charges and are non-refundable
9. WHAT IF I’M NOT AVAILABLE WHEN THE PICKUP IS BEING
- Our courier partner will attempt the pick up 3 times. You can let him know a convenient
time to pick the product up.